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Shipping Policy
Shipping Policy
Continental United States Shipping Policy
Shipment processing time
All online orders sales Monday-Friday is processed and shipped next day, all online order sales Sunday-Saturday are processed and shipped on Tuesday's, Orders are not processed or shipped on holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipment processing time
All online orders sales Monday-Friday is processed and shipped next day, all online order sales Sunday-Saturday are processed and shipped on Tuesday's, Orders are not processed or shipped on holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Important Notes:
The Next Day Shipping Guarantee applies to standard shipping addresses within the contiguous United States.
The guarantee does not apply to orders placed on weekends or holidays.
We reserve the right to modify or cancel this guarantee at any time.
Get it Fast: USPS Priority Mail
Get it Fast: USPS Priority Mail
Shipping rates and delivery estimates
All orders are sent USPS, Overnight delivery is not available.
Customer responsible for shipping fees on returns. 1-9 pounds start at $15.95 priority mail, 10 pounds or more Free Shipping
Shipment to P.O. boxes or APO/FPO addresses
Our Online Store ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. No tracking numbers available for first class mail.
Customs, Duties, and Taxes
Soapsecret.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
We are not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim with carrier.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS.
If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
missingpackage@rcoona.com
We will file a claim with the shipping carrier. File a police report with local law enforcement, send a copy of police report. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Shipping rates and delivery estimates
All orders are sent USPS, Overnight delivery is not available.
Customer responsible for shipping fees on returns. 1-9 pounds start at $15.95 priority mail, 10 pounds or more Free Shipping
Shipment to P.O. boxes or APO/FPO addresses
Our Online Store ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. No tracking numbers available for first class mail.
Customs, Duties, and Taxes
Soapsecret.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
We are not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim with carrier.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS.
If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
missingpackage@rcoona.com
We will file a claim with the shipping carrier. File a police report with local law enforcement, send a copy of police report. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Phone: 802-266-0274 Address: 3334 West Main St Norman Oklahoma 73072
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